TERMS and CONDITIONS of SERVICE

Services

Services will be delivered as stated in the service level agreement.

Obligations of Business and Health Consultancy

The medical service will be carried out by qualified and registered health professionals. All activities will be under the supervision of a registered specialist in occupational medicine.

All staff undergo regular training to maintain and improve their skills and knowledge to ensure excellent service standards. Regular audits are conducted to ensure high quality of service delivery and feedback to individual practitioners is provided.

Confidentiality and data management

Business and clinical information will be kept with the greatest confidence. Business and Health Consultancy is the data controller of information related to our service provision.

Medical decisions are made by qualified individuals and not robots.

Access to information by the relevant individual under the General Data Protection Regulations 2018 is generally used; however, other legislation and regulations need to be taken into account.

Medical information has additional protection requirements. The Access to Medical Records Act 1988 states the exemption

‘A medical practitioner shall not be obliged to give an individual access, in accordance with the provisions of section 4(4) or 6(3) above, to any part of a medical report whose disclosure would in the opinion of the practitioner be likely to cause serious harm to the physical or mental health of the individual or others or would indicate the intentions of the practitioner in respect of the individual.’

Due to these additional requirements an uncontrolled self-service access to information cannot be supported. To access information please use our contact page.

If an employer decides to change their Occupational Health provider each employee needs to provide written consent to transfer their medical record to the new provider. Related costs will need to be paid by the employer. 

Communication

Business and Health Consultancy will name a dedicated contact person for the contract.

Business and Health Consultancy will provide written feedback and reports as specified in the relevant agreement.

Reports will not contain confidential information without freely given written consent.

Reports will comply with legislative and regulatory confidentiality and disclosure requirements.

Medical assessments include reading of up to 2 pages of referral information (minimum 11pt & 2cm border at each side). Business and Health Consultancy reserves the right to disregard illegible information. We reserve the right to charge for evaluation of additional information.

Intellectual property

Information remains the property of individuals or the client company. However, proprietary assessment methods, software and other tools not developed specifically for the client company under agreement remain the property of Business and Health Consultancy.

Obligations of the client

The client will

If relevant actions have not been carried out, this can result in reduced assessment time impacting on the completeness of advice that can be provided. In severe cases it can make an assessment impossible.

Start and end of services

The provision of services starts at the time stated in the service level agreement. It will be for the duration of 1 year (if not stated otherwise) and be for another year if not terminated 3 months before the end of the year.

Pay-as-you-use services are for the duration of the agreed project or item. Further services need to be ordered separately.

There is no service provision during periods Business and Health Consultancy is shut down during common holiday times like in December and in summer. The times are published on the website.

Place of services

The service will be provided at the premises of the client (if not stated otherwise). Facilities will meet the requirements ensuring privacy and comfortable environmental conditions suitable for the purpose. Toilet and hand washing facilities must be available.

Costs and invoicing

The prices are per hour/medical/session/item as stated in the service level agreement. Travel costs shall be borne by the client and costs vary according to location.

Invoices will be sent monthly in the first year and then quarterly. The costs increase by 5% per annum (if not agreed otherwise).

Invoices shall be payable within 14 days of date of issue into the account of Business and Health Consultancy or as stated in the service level agreement or invoice. We reserve the right to request advanced payment.

Payment by cheque can no longer be accepted.

Late payment will attract a late payment fee of 8% p.a. above Bank of England base rate calculated on a daily basis starting 16 days after the date of invoice (permitting 14 days plus 2 days for delivery). In addition, we will exercise our statutory right to levy late payment penalties of £40 for amounts up to £1000, £70 for amounts from £1000 to £10000 and £100 for amounts above this.

Legal costs to recover payments shall be borne by the client.

Cancellation of agreed appointments

Business and Health Consultancy offers the opportunity to cancel arranged appointments.

Cancellations will be chargeable as follows for appointments exceeding 1 hour:

For appointments 1 hour or less in duration, the following cancellations charges will be incurred:

For appointments which require travelling, the travel time forms part of the booked appointment for the purpose of the calculation.

Appointments arranged via our network can vary from the above stated cancellation terms.

We reserve the right to cancel booked appointments due to extreme circumstances, for example, industrial action regarding public transport, adverse weather conditions or other unpredictable events. We will inform clients of such cancellations at the earliest possible time and reschedule the appointment. Rescheduled appointments will not be charged for the original time booked.

Bookings involving orders of medication, vaccine, special equipment or other items will bear the full cost for the equipment and items ordered on your behalf. Cancellation terms do not apply to these parts of the booking.

Code of Conduct

Clients and patients are expected to demonstrate good conduct, behave appropriately and with respect. It is for example not acceptable to chew gum during the consultation or being on the telephone. Phones need to be switched off during medicals. Inappropriate behaviour can result in instant termination of the medical appointment.

Medicals are confidential and as such it is not permitted to record or broadcast them in any way in part or full. Should any specific medical circumstances require a form of recording then this has to be brought to the attention of Business and Health Consultancy at least 5 full working days prior to the day of the appointment stating relevant reasons. The permission for recording will then be assessed.

Changes

Business and Health Consultancy reserves the right to update their terms of service at any time. For your own benefit you are advised to print of a copy for your own records. Customers have the obligation to review changes in the published terms regularly.

VAT Registration

VAT registration number is: 885 2628 85